Privacy Policy

Effective Date: October 17, 2025

Last Updated: October 17, 2025

At https://www.staycozy.co/, one of our main priorities is protecting the privacy of our visitors, guests, and booking clients.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

By using our website or services, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect only what is necessary to operate and provide a quality guest experience, including:

Personal details: name, email, phone, address, and booking preferences.

Booking information: dates of stay, property selected, number of guests, and payment status.

Payment data: processed securely by third-party providers such as Hostaway, Stripe, or PayPal (we do not store full credit-card details).

Technical data: IP address, browser type, device, time zone, pages viewed, and cookie identifiers.

Communications: messages or attachments you send to us directly.

2. How We Use Your Information

We may use collected information to:

Process and confirm reservations or payments.

Communicate with you about your booking or inquiries.

Provide customer support and service updates.

Personalize and improve our website and listings.

Detect and prevent fraud or unauthorized activity.

Fulfill legal, tax, or accounting obligations.

We may also use aggregated, non-identifiable data for analytics and marketing performance tracking.

3. Log Files

Like most hosting providers, Hostaway automatically records log files when you access this site.

This may include IP addresses, browser type, ISP, timestamps, and referring pages.

These are not linked to personally identifiable information and are used for analytics and security.

4. Cookies and Tracking

Our website uses cookies and similar technologies to store visitor preferences and measure performance.

You can disable cookies in your browser, though some functions may not work properly.

Third-party cookies (e.g., from Google Analytics or Hostaway) may be used for security and service improvement.

5. Third-Party Services and Data Sharing

We rely on reputable partners to deliver our services:

Hostaway for property management, bookings, and communications.

Payment processors (Stripe, PayPal etc.) for secure financial transactions.

Service providers for cleaning, maintenance, and operations.

These partners only access the minimum data necessary to perform their duties and must comply with data-protection laws.

ST Corporate Housing LLC is not responsible for the privacy practices of third-party websites or platforms you may access through links on this site.

6. Data Retention and Security

We retain personal data only as long as needed to provide service, comply with legal obligations, or resolve disputes.

All stored data is protected using administrative, technical, and physical safeguards.

However, no online platform can guarantee absolute security, and by using our site you acknowledge these inherent risks.

7. Your Rights ( CCPA & GDPR )

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal data.

Restrict or object to certain processing.

Request transfer (data portability).

Withdraw consent at any time.

To exercise these rights, contact reservations@staycozy.co. 

We respond within 30 days.

ST Corporate Housing LLC does not sell or trade personal information.

8. Children’s Privacy

Our website and booking systems are not directed to individuals under 18.

We do not knowingly collect data from minors.

If you believe your child provided personal data, contact us immediately and we will remove it.

9. Data Transfers

Your information may be transferred to and processed in the United States, where privacy laws may differ from those in your region.

By using our Services, you consent to such transfers.

10. Indemnification and Limitation of Liability

To the fullest extent permitted by law, ST Corporate Housing LLC LLC, its owners, managers, and affiliates are not liable for:

Any indirect, incidental, or consequential damages resulting from use of this website or third-party integrations.

Loss or misuse of information due to third-party actions beyond our control.

You agree to indemnify and hold harmless ST Corporate Housing LLC LLC from any claims, losses, or expenses (including reasonable attorney fees) arising from your use of this site or breach of this Policy.

Any claim must be brought within one (1) year of the event giving rise to it, or it is permanently barred.

11. Governing Law and Jurisdiction

This Policy shall be governed by the laws of the State of Texas, USA.

Any dispute shall be resolved exclusively in the courts of Harris County, Texas.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a new “Last Updated” date. Continued use of our website constitutes acceptance of the revised terms.

13. Contact Us

For questions, data-access requests, or privacy concerns, please contact:

📧 reservations@staycozy.co

🏠 ST Corporate Housing LLC, Sugar Land TX USA